Frequently asked questions
Please select the product below that you wish to view the related Frequently Asked Questions (FAQ). FAQ's are updated on a regular basis so return often if needed.
1. ABC Flash Screensaver Maker
2. ABC Video to Flash Converter
General Questions
Q: How to purchase and register your software?
A: Find which product you like on our website - Free download product to have a
try - Click Buy Now button and finish your order - The registration info will be
sent to you via Email within one business day - Enter the license code and user
name in the registration window to register it. How to register: Please click
"Registry Now" Button, enter your user name and registration code in the
corresponding box, and then press the "OK" button. Please note don't add any
blank before or after the code. After that, you can get the full software.
Q: If I purchase your software, can I upgrade it for free in the future?
A: Yes, we provide free upgrade within the certain version. Please keep you eyes
on our site to get upgrade info. Please download the update version by yourself,
and you can register it using the same license code.
Q: Can I try your products before purchasing it?
A: Yes, you can. Our products can be free tried before you purchase it. Please
download what you like from our website, then install it. sion, we only limit
the ripping time, but not the functionality.
Q: How long will I receive my registration code after finishing the order?
A: In general, users will receive the license codes which are sent automatically
by our registration agent regnow within a few minutes or hours after their
orders. However, sometimes for some reasons, for example, maybe user's Email
service provider rejects Emails from regnow, so the codes can not be sent to
users. If you have not received your registration information after your
purchase, please send email to our Sales Team sales@krflash.net to get
assistance. They will find your order information and send your registration
information to you soon.
Q: I entered the license code you sent to me, but the software nothing
happens. Why?
A: You'd better copy and paste the license code to avoid a typo. And please note
don't add any blank before or after the code. In addition, please make sure to
download the right product? The registration code only can be available for the
suitable product.
Q: I lost my license code, Would you please send me again?
A: Of course, we would like to help. However, you'd better provide your Order ID
or some information in your order (such as the Email you used to order), so that
we can find your info in our database.
Q: Do I need to re-register after I re-install the software?
A: No, you don't have to re-enter your registration info. Our software will
remember you registration status.
Q: I like several products, can I get a discount if I purchase these products?
A: Yes, you can. Please visit http://www.krflash.net/order.htm. We provide
some discount packs for our customers here.
Q: How long will it take to get your supporting response?
A: We promise to our customers that we will deal with emails within 24 hours
after receiving them, not counting holidays and weekends. However, in most
cases, you'll get our response in a few hours or immediately.